Trampolines sold through trainorsports.ca include free curbside delivery ("curbside delivery" means your trampoline will be delivered to the curb at the end of your driveway and does not include set up, assembly, or removal of packaging), with the exception of those being shipped to remote areas. View a list of postal codes related to restricted shipping areas where additional fees may apply. After placing your order, you will be notified if your area does not qualify for free shipping and a customer service representative will contact you to advise of the additional cost to ship your order.
If you would like to inquire about delivery fees prior to placing your order please contact our sales department at: 1-888-707-1880, ext. 247, or by completing and submitting this form (please include your postal code).
All orders will leave our warehouse within 2 to 4 business days unless you are notified otherwise. Once shipped, the product is in transit for roughly 6 to 10 business days depending on your exact location.
Your trampoline will be shipped to you via one of our freight partners and a tracking number will be emailed to you upon shipment of your order. You can track your shipment on the website of the freight carrier. The freight terminal in your area will call prior to delivery to schedule a delivery time that is convenient for you.
As shipping and curbside delivery costs are factored into our trampoline pricing, we are unable to accept returns or offer refunds on trampolines. However our commitment is to customer service, and if you are unhappy with your Trainor Sports trampoline in any way we will work with you to make it right.
If you have any concerns regarding your new Trainor Sports trampoline, please consult customer assistance using this form or toll-free during business hours at 1-888-707-1880.